The Best Online PC Support Service

There are many companies and services that offer remote computer repair today. This online PC repair service is ideal for the common software problems that affect computers such as viruses, trojans, malware and common Windows errors. Historically if an end user had a virus or software problem with Windows, their primary choice for repair was visiting a traditional brick and mortar store such as Geek Squad or Stapes PC Service Center. This of course involves packing up your computer if you have a desktop and lugging it to the store. Additionally, it means waiting several days before your PC is ready for pick up and no control over who is working on your PC or viewing your valuable data such as private documents or financial data.

Today there are a number of options for online tech support that completely removes the need to visit a physical store to get your laptop or desktop fixed. Because of the current state of the economy these online PC repair stores are popping up overnight by the dozens which means a crowded market filled with technical experts and novice technicians. Having plenty of options to choose from is great for competition and means lower PC repair rates for the consumer, but it also means it can be hit or miss when choosing which online PC repair service is right for you. Below are some recommendations when choosing an online tech support company to fix your PC problems. Also check our PC Repair Comparison Page.

What country do the technicians reside in?
Many companies outsource their technicians to foreign countries such as India so they can hire labor at a fraction of the cost of a technician in the USA. There is certainly nothing wrong with working a company outside the United States but make sure you are aware of where your call is routed and where your money is going. If you prefer using an American company make sure you check the contact page of the website to make sure they are located in the USA and ask your technician as well. If there is a problem with your transaction will you be comfortable calling another country to get it resolved?

Does the company offer a professional website?
Many times when you can not physically interact with the company you are dealing with, you have to rely on their outward appearance. That means a well designed website that is easy to navigate and answers all your questions before calling. A good website with good content is representative of the PC support company you are calling.

Does the company collect your credit card information up front?
Do you feel comfortable paying for a service that you have not received yet? If you get your car fixed do you pay the mechanic up front or do you make sure your car is properly working first? Ideally, you want to pay for the service after it is complete and to your satisfaction. At BoxAid we are the ONLY company that does not collect your credit card information until we have completed our work and you are thoroughly happy with the experience.

Are there customer testimonials or reviews?
Look for onsite customer testimonials as well as using a search engine to find others websites that may have independent company reviews as well. This will reduce the number of fake testimonials that many companies provide to give the illusion that they have many happy customers.

How will you be billed?
Does the , the better the remote control tool. This is especially true if you are calling about a slow PC. The last thing you want is additional software to slow your PC down even further.

Are there any up front charges to look at your PC and determine what is wrong?
Many PC repair services will have an analysis charge to determine what is wrong with your PC before they begin any work on it. This charge can sometimes be as high as $70 and if you decide that you don t want them to fix the problem you have wasted that initial charge and your computer is in the same condition it was when you started.

Tips For Shopping Online

1. Before shopping from a store that is a new comer to you, discover what the store's reputation is similar to. You can usually do an internet search and find out what others think of the business. It is best to do that so you do not find out the hard way and lose your cash.

2. Sign up for the website's newsletter if they have one. Many times stores will give you a price reduction or some kind of deal once you sign up for their newsletter. Determine if there is a deal associated with signing up for the newsletter at any store you would like to shop at.

3. Always save copies of your orders and receipts from online purchases. Many stores will redirect you to a page after you've submitted an order detailing everything that was bought, customer information, the prices, etc. You should either print a duplicate of this or save a copy to your computer in case any issues arise before the end of the return period. Make sure to save any emails concerning your items' status or correspondence with the company regarding your orders, too.

4. Make sure to read all the information about any product you are considering purchasing. Just looking in a picture online can be deceiving sometimes. It will make a product look bigger or smaller than it is. Make sure to read the description so that you know exactly what you are actually purchasing.

5. If you are looking at purchasing from a seller for the first time, take a moment to carefully examine their past customer reviews. Typically this will give you an approximate idea of what type of goods and services you ought to expect yourself. Anyone who has been rated lowly time and time again needs to be given a wide swerve.

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